Terms and Conditions
1. Content
While we endeavour to supply accurate information on this site, errors and omissions may occur. NZ JUICE GROUP LTD (“NZJG”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
NZJG reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, NZJG makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
2. Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping basket and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional delivery instructions for the courier, entering payment information and submitting your order. The final step consists of a confirmation page with a link to the full details of your order, where you are able to print off a copy of your tax invoice for your order.
We do supply bulk quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
We will take payment from you when we accept your order.
3. Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.
4. Payment options
We currently accept the following payment methods:
- Visa
- MasterCard
- Alipay
- Wechat pay
- Unionpay
- American express
You can also pay using internet banking.
4.1 Special Terms Applying to Retailer Account Holders Only
Unless otherwise agreed, the purchase price shall be paid to NZJG immediately.
Payment will not be accepted by any means other than cheque, bank deposit or credit card.
5. Pricing
All prices listed on www.nzjuice.co.nz are in New Zealand dollars and are inclusive of GST.
Please note that we reserve the right to alter prices on our websites at any time for any reason.
6. Website and Credit Card Security
We use SSL encryption to keep your personal details secure and protect your privacy. All credit transactions are directed through a secure gateway hosted by DPS Payment Solutions.
7. Delivery and Delivery Charges
We deliver to New Zealand addresses using a non-signature courier service
If goods are lost or damaged in transit, please contact us within 7 business days. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
8. Delivery Period
Delivery lead time may vary. Deliveries to rural addresses may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.
9. Returns
Please visit the Returns page for full details on the returns process.
10. Accessing our service
Other than connecting to NZJG website by HTTP requests using a web browser, you may not gain access to NZJG website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on NZJG websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
11. Disclaimer
Our websites are intended to provide information for people shopping for our products and accessing our services, including making purchases via our website and registering on our database to receive emails from us.
While we endeavour to supply accurate information on this site, errors and omissions may occur. NZJG does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
NZJG reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, NZJG makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
12. Intellectual Property
NZJG, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
NZJG welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of NZJG.
13. Links
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by NZJG and are not under the control of NZJG. The links are only provided as a convenience, and do not imply that NZJG endorses, checks, or approves of the third party site. NZJG is not responsible for the privacy principles or content of these third party sites. NZJG is not responsible for the availability of any of these links.
14. Privacy Policy
We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information.
Orders shipped within New Zealand:
The purchase price for orders shipped within New Zealand includes GST of 15%. Prices are displayed in New Zealand Dollars.
Orders shipped internationally:
The purchase price for orders shipped to destinations outside of New Zealand includes GST of 0%. Prices are displayed in New Zealand Dollars.
Refund policy:
Please visit the Returns page for full details on the returns process.
Privacy policy:
NZ JUICE operates the website www.nzjuice.co.nz. As part of our operations we may gather certain types of information about the users of our website. The types of information we may collect are as follows: Personally identifiable information: this is provided by you when you register for services that we may offer. Providing this information will always be optional for you, although some services may not be available to you if you choose not to provide it. Aggregated data: this is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided. Aggregated data may be shared with third parties such as advertisers or business partners. Personally identifiable information will never be shared with a third party unless we believe in good faith that we are required to do so by law. You will always have the option to opt in to certain services and to opt out of our services at any stage. The Privacy Act of 1993 gives you the right to access and correct your personal information. To find out more about how to do this, or if you have any further questions regarding our privacy policy, please do not hesitate to contact us.
15. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
16. Changes to this Agreement
NZJG reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time without notice.
